The mandate:
On a day-to-day basis, the incumbent will provide a warm welcome and guidance to all customers who come in and call at BMW / MINI Montreal Center. As the first point of contact for customers, the employee in this key position will act as the brand representative. This must meet the needs of customers but go ahead of them by listening, courtesy, professionalism and proactivity. In addition, the receptionist will be called upon to do administrative tasks related to sales.
We are looking for someone who is passionate, who wants to stand out within our company and who wants to help provide a memorable experience for all of our customers.
Main Responsibilities:
- Provide a warm welcome to all customers;
- Take incoming first line calls and ensure call return and / or follow-up;
- Maintain the database of appointments within the new and used sales department;
- Communicate with the sales department for follow-up appointments;
- Ensure fluidity in the management of the turn of sales representatives;
- Management of the showroom (keeping the environment clean, ensuring that all customers are answered, etc.);
- Save payment data and receipt printing;
- Even sending mail and distributing it if necessary;
- Any other duties related to the job.D
Requirements:
- Bilingualism;
- Have customer service at heart;
- Have a keen sense of problem solving;
- Experience in taking high volume calls;
- Knowledge of Microsoft Office (Excel and Word)
Why work at BMW Montreal Center ?:
- BMW is the leader in luxury automotive brands;
- Wide range of social benefits (group RRSP, insurance, sick days);
- Stimulating work environment;
- Exceptional clientele;
- Opportunities to grow within the company;
- Several social activities during the year: 5 @ 7, Christmas party, Pizza dinner, Sugar shack dinner;
- In the heart of Montreal
- Work / family balance: we are closed on weekends
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